Terms and Conditions

Legal Terms and Conditions

Ok, here comes the small print.... please be aware that these terms do not supersede your statutory rights under the Sale of Goods acts, but are designed to clarify the principles by which we operate here at Timeless Candles Ltd.

Legal Identity

Timeless Candles Ltd is the trading name of Timeless CandlesLtd. Registered office: 166 Buchanan Street, Glasgow, G1 2LS. Registered number: SC457581(Scotland), VAT number: 179287062. Place of registration: Companies House Scotland. We can be contacted by telephone on 07967 037573 although all initial contact should be made via email ( as we are frequently out of the office and this will guarantee the fastest response.

Ownership of rights

All rights, including copyright of illustrations, text, graphics and photographs contained in the website is held by Timeless Candles Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.


In order to make a purchase through the Timeless Candles website or to use some of the services or features made available to you on our website you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address, which is true, accurate, current and complete in all respects. Should any of your registration information change in future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

Accuracy of content

Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, as we use a number of natural materials and employ hand screen-printing techniques a degree of natural variation will occur from item to item. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the delivery options section of this website.


All prices shown on this website are in Pounds Sterling and are inclusive of VAT. Credit cards sales will be charged in your local billing currency by your credit card provider. From time to time data entry errors or other technical problems may result in inaccurate prices being shown: in such cases we are not required to honour this price, although we may choose to do so depending on the circumstances, and we will endeavour to be fair to both parties. If you see any price you believe to be incorrect, please contact us so we can verify it for you. 

Ordering errors

You are able to correct errors on your order up to the point at which you click on ‘Confirm Order’ on the Shopping Basket page of our ordering process.

Delivery Address

UK standard delivery - we endeavour to have your goods delivered within 2/3 working days at a rate of £4.95

For urgent orders, please email at

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon dispatch of the product(s) ordered.

If you require any information concerning your order please email us at, quoting your order number.


All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.


You should inspect the products upon receipt and check that everything specified is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and / or you return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the goods at a later date.


Payment can be made by any of the following methods; Visa, Mastercard, Delta, Electron, JCB, American Express or Paypal. Payment will be debited and cleared from your account at order placement. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of the your payment card refuses to pay or does not for any reason authorise payment to Timeless Candles Ltd, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.

Legally binding contract

Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.

Applicable Law and Courts of Jurisdiction

All transactions undertaken through this website are governed by Scottish Law and any legal actions arising out of such transactions shall be subject to Scottish legal processes and under the jurisdiction of Scottish courts. 

Cancellation and Returns Policy 

Due to hygiene reasons we are unable to refund or exchange home fragrance other than for the following reasons
- Defective goods
- Incorrect supplied goods 
- Damage in transit 
If you wish to cancel an order you can:
a. notify us by email at before the goods are dispatched 
b. you can return the goods in accordance to the returns policy below:
We hope that you are pleased with your order, however if there is any problem please email us within 7 days of receipt of delivery
provided that the goods are immediately returned to us at the following address (to arrive within fourteen days of you originally receiving them): Timeless Candles, Suite 245, Central Chambers, 11 Bothwell Street, Glasgow G2 6LY. 
All refunds should be packaged in original packaging and the returns form 
We ask that you get receipt of postage to enable us to refund the cost in the event that the refund is due to our fault 
Your exchange will be sent to you free of additional postage and packaging cost.